FAQ

What is the difference between quality lines?

All of our flatware lines are made from the same high quality 18/10 stainless steel, but as you go up quality lines the gauge (thickness) of the steel increases.   The dinner knives in the Lux, Heritage, and Sherrill Home lines (except for Classic Rim and Old harbor) are hollow handle, as opposed to the solid knives in the SMI line. Hollow handle knives are weighted for better balance, and allow for clearer pattern definition. Additionally, the patterns become more sophisticated and elegant as you go up quality lines. Finally, the higher end lines have a five star quality finish, the best in industry.

 

What is the difference between the steak knives and dinner knives?

The steak knives have deeper serrations than the dinner knives.  We refer to it as a “wavy edge”.

 

Do you ever have any sales?

We often have sales and promotions on our products. The best way to know about sales is to become a subscriber to our emails. The sign-up is on our website. We only send out one or two emails per month, and never share our subscriber lists.

What is 18-10 Stainless Steel?

18-10 refers to the composition of the stainless steel. It is 18% chrome and 10% nickel, which provides for excellent strength and corrosion resistance.

 

Where can I find Liberty Tabletop besides the website?

We have our product in several boutiques throughout the country. There is a store locator function, on our website, to assist you in finding the store closest to you.

 

Do you have a Factory Store?

Although we do not have a store on-site, we do have a small showroom where we have all our patterns on display. You can purchase directly from us. Our location is:

Liberty Tabletop
94 East Seneca St
Sherrill, NY 13461

 

Our product is also available at the White Begonia in Sherrill, NY. The phone number is (315) 363-3003.

 

How long will it take to receive my order?

Orders received by noon are usually shipped the same day, if not then the next business day.  We ship all of our flatware sets USPS priority mail, and you should receive your order in 2-3 business days.

 

Where does the stainless steel come from?

We purchase our stainless steel from U.S. steel mills, and insist that it be melted in the U.S.

 

What is the black substance that is on some of my flatware? How do I remove it?

The black substance that is sometimes found on our flatware is buffing compound from the final polishing operation. It is a nontoxic material, which should be easily removed. If you give your flatware a short (15-20 minutes) soak in warm; soapy water, any residual compound should be easily removed.

 

What is the difference between the solid and the hollow handle knife?

The solid knife is forged from a single rod of 410 stainless steel and is heavier than the hollow handle knives. The hollow handle knives are made from a forged blade of 410 stainless steel, joined with a hollow handle made of 18-10 stainless steel. The handle is filled with cement, to attach the blade and weight the knife. This makes the hollow handle knife nicely balanced. Because the handle is stamped from 18-10 stainless steel, the pattern definition is much clearer and can be more intricate than a forged knife.

 

Do you have soup spoons in all of your patterns?

The round bowl soup spoon is actually the same item as the sugar spoon. It can be found on the product page and is sold individually as open stock.

 

 

How do I get samples?

Samples can be purchased (3/$8) by clicking on the Shop tab section of our website or by scrolling down on the home page and clicking on “flatware samples”. Sample orders are limited to (2) per customer for a total of 6 pieces. We do not send knives. You can always purchase a first quality piece to be sure you will receive the item of your choosing (i.e.: fork, knife, spoon, etc.) since samples are dependent on our available seconds. You do not need to return samples.

 

What are your most popular patterns?

Pattern selection is a personal preference, but are best sellers in each quality line are:

Lux – Betsy Ross

Heritage – Pearl

Sherrill Home – Classic Rim

SMI – Annapolis

 

What is your return policy?

Our goal is to provide our customers with peace of mind when purchasing our products on the Internet. Therefore, if you are dissatisfied with the product for any reason, except as stated below, you can return it to Liberty Tabletop within 30 days of purchase for a full refund no questions asked. The product must be returned unused and in the original packaging. For further return instructions please contact customer service at 1-844-386-2338.

Liberty Tabletop will pay return shipping costs for a product that arrives damaged, is defective in any way or is not the product that was ordered. Simply call Customer Service at 1-844-386-2338, Mon-Thu 9:00am – 5:00pm or Fri 8:00am – 4:00pm EST and request a postage-paid return label.

You are responsible for return shipping costs if the product is no longer needed or desired or if the wrong product was ordered. Please return to:

Liberty Tabletop
102 East Seneca St
STE 510
Sherrill, NY 13461

 

Is there a warranty?

Liberty Tabletop flatware offers a warranty against manufacturing defects for 25 years from purchase. Simply return any defective article, with proof of purchase, to us. Liberty Tabletop will thereupon send you a replacement piece or a similar replacement piece in the event that your pattern has been discontinued.

What happens if you discontinue patterns?

We would retain a small inventory of the pattern, for use in the event that a customer requires a replacement. Please note that we do not currently have any plans to discontinue any of our patterns.

 

How do I register for an account?

In the top right hand corner, there is a spot to click on the word “register”; this will allow you to set up an account with us. There is also and opportunity to register on the checkout page. Please note that we do not store credit card information. Registering will only give you the ability to review your order history and to checkout without re-entering all of your contact information.

 

How do I register for a wedding?

We have partnered with “myregistry.com” for wedding registries. You can sign up on our website. Click on the bridal registry on our homepage and then click how to set up a registry. Or visit myregistry.com, or choose your pattern and click the “add to myregistry” button.

 

How do I become an email subscriber?

There are three ways to become an email subscriber. There is a form – Join our Email List – if you scroll down on our home page, there is a pop-up that will come up as you are browsing our site, and there is an opportunity at check-out to sign up. Please note that we respect your email privacy and will not share your email.

 

Do you have a military discount?

As a true “Made in the USA” company, we respect and appreciate all who have served or are currently serving our country. Please call our customer service number at 1-844-386-2338 to inquire about our military discount.

 

Where are the baskets, cutting board, cookware, and chests manufactured?

Everything that we sell on our website has been manufactured in the United States. We spend a great deal of time researching products before offering them to our customers. We promise to only offer high quality, Made in the USA products.

 

When will you be introducing new patterns or articles?

The best way to stay informed is to become a Liberty Tabletop subscriber to receive notices about sales/promotions/and new products. Also, keep checking our website.

 

Is Liberty Tabletop stainless dishwasher safe?

Yes! Your Liberty Tabletop stainless flatware is meant to be used and enjoyed. We suggest that you rinse your flatware after use before placing in the dishwasher. Any citrus scented detergent (i.e. lemon or orange) or chlorine is not recommended.

 

What if I have well water?

We recommend wiping your flatware dry and not letting the water evaporate on the pieces.

 

Is the dessert knife different than the butter knife?

Yes. The dessert knife is a hollow handle knife, shorter than the dinner knife. They are currently available as part of the 125 piece super set, in the Lux and Heritage quality lines.

 

Is the salad fork different than the dessert fork?

Although the salad fork and dessert fork are the same, they can serve two different purposes. If you are setting a formal table, you would put one next to the plate for salad and one at the top of the plate for dessert (along with the dessert knife). If not setting a formal table, it is handy to have the extra forks for dessert so that you aren’t washing them between courses.

 

What is the coating on the baby spoons?

The baby feeder spoons are coated with a non-phthalate (environmentally friendly) pvc plasticizer.

 

How long will it take to receive my order?

Orders received by noon are usually shipped the same day, if not then the next business day. We ship all of our flatware sets USPS priority mail, and you will receive your order in 2-3 business days.

 

What is Open Stock?

Open stock means that individual serving and place setting pieces are available to be purchased separately. This allows you to replace pieces that may be lost or damaged or add to your set over time.

 

Why do stains occur on some stainless?

Discoloration can be caused by ingredients found in tea, coffee, salad dressing, vinegar and salt. Pitting or spotting is usually caused by hard water or from foods with high salt content.

 

How do I remove stains?

Use a good quality stainless cleaner (we recommend Bar Keepers Friend) to remove the “build up” caused by minerals.

 

What are your customer service hours?

Monday – Thursday: 9:00am – 5:00pm EST and Friday 8:00am – 4:00pm EST